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Ethnographic Study
Contextual Research done in the field with Service Safari.
Ethnography of a Service Design case
A service safari is an easy and effective way to get a feel for the service experience from the customers perspective.
Field study: “Service Safari walkthrough”
Date: Wednesday, 2021-08-25,
Time: 1:20PM-2:15PM.
From those Research Notes:
Personas, Value Proposition Canva, User Journey, Service Design Concept, Service Blueprint.
Design tool: Figma.com